1.1 Orders can be cancelled by contacting customer support before dispatch.

1.2 Orders already shipped cannot be cancelled and will follow the Return & Refund Policy.

2.1 We may cancel orders due to:

- Invalid or illegible prescriptions.

- Stock unavailability.

- Delivery restrictions in your location.

- Suspected fraudulent transactions.

3.1 If payment has been made, refunds will be processed within 7–10 business days to the original payment method.

4.1 Orders pending prescription verification for more than 48 hours may be automatically cancelled.