1. Eligibility: You must be 18 years or older to order medicines via Zengo.

2. Prescription Requirement: Some medicines require a valid prescription from a registered medical practitioner.

3. Product Use: Information provided is for reference only. Always consult your doctor before consuming/ using medicines.

4. Payment: All prices include applicable taxes unless stated otherwise. Secure payment methods accepted.

5. Orders & Cancellation: Orders are confirmed after prescription verification (if required). You can cancel before dispatch.

6. Returns & Refunds: Allowed only for damaged, expired, or wrong products. Refunds within 7–10 working days.

7. Delivery: Estimated 2–7 business days for orders outside Bilaspur. Delays may occur due to logistics or legal requirements. Same day delivery in Bilaspur for orders before 6 pm.

8. Prohibited Use: No resale of medicines or purchase of restricted drugs without a valid prescription.

9. Governing Law: Indian law applies. Disputes subject to courts in Bilaspur, Chhattisgarh.